Shipping Policy

Pool tables are big, heavy, and precision-leveled—so our delivery process is designed to protect your table and your home. This page explains how shipping works, what “white-glove” includes, how to prepare for delivery day, and what to do if anything arrives damaged.

These policies apply to purchases made through PoolTablePete.com unless we provide different terms in writing. Pool Table Pete reviews all requests for cancellations, returns, replacements, credits, and exceptions on a case-by-case basis, as allowed by law.

1) How Your Order Ships

A. Freight Delivery (Most Pool Tables & Large Game Tables)

Most pool tables and large game-room items ship by freight. In many cases, your order includes (or requires) white-glove delivery with professional installation. Curbside delivery is uncommon and only available when approved in advance.

After your order is ready, the carrier and/or installation team will contact you to schedule a delivery window. An adult (18+) must be present to receive and sign for the shipment.

B. Ground Shipping (Smaller Items)

Accessories and smaller items may ship via standard ground carriers. These packages may be delivered without a signature, so please plan to inspect them right away.

2) Scheduling, Delays & Lead Times

Estimated ship and install timelines can vary based on manufacturer availability, finish/custom options, seasonality, and your location. Weather, carrier capacity, and other factors outside our control can also affect timing.

Delays alone typically do not qualify an order for cancellation. If a cancellation is approved after an order has entered processing/production or after it has shipped, you may be responsible for fees such as:

• restocking fees (if applicable),
• outbound and/or return freight,
• and any services already performed or scheduled.

3) Your Responsibilities Before Delivery

To avoid delays, added charges, or failed installs, please confirm the table can be delivered and set up in the room you want before your delivery date.

Before we arrive, please:

• Measure doorways, hallways, stairwells, and turns (including tight corners).
• Confirm access for a freight truck (driveway grade, narrow roads, low branches/wires, etc.).
• If you live in a condo/building, coordinate any required loading dock access, elevator reservations, parking permissions, or COI requirements.
• Clear a staging area where cartons/crates can be safely opened and inspected.

Oversized items (including some pool tables and shuffleboards) may not fit through certain staircases or tight interior paths. If special handling is needed—such as cranes, lifts, long carries, or extra labor—those costs are the customer’s responsibility.

4) What’s Included vs. Extra Service Fees

Your order will list what is included with delivery and installation. Standard white-glove service generally covers the agreed scope only (delivery, placement, assembly, leveling, and basic cleanup, depending on your purchase).

Additional charges may apply when the job requires extra time, equipment, or labor—examples include:

• stairs (up/down),
• long carries from truck to room,
• tight access that requires extra handling,
• cranes/lifts or specialty rigging,
• rural or limited-access delivery surcharges,
• parking fees, tolls, or building-required fees.

Important: Access-related or specialty service fees are non-refundable, even if a return or cancellation is approved later, because they cover labor/logistics already performed or reserved.

5) Delivery Day: Inspection & Signing (Very Important)

Please inspect your shipment carefully before signing any delivery paperwork. This is the single most important step for protecting your order.

If you see visible damage:

1. Take clear photos of the damage and the packaging.
2. Make sure the driver notes the damage on the delivery receipt/POD.
3. Write “Damaged” and briefly describe what you see (example: “crate punctured” or “box crushed corner”).

If you do NOT see damage:

We still recommend writing:
“Possible concealed damage—subject to inspection”
on the delivery receipt before signing.

Signing “free and clear” can severely limit the ability to file a carrier claim.

6) If Something Arrives Damaged

We work quickly to resolve shipping damage, but we need you to report it promptly.

Freight shipments

• Notify us within 1 business day of delivery/installation.
• Provide photos within 5 days (box/crate, labels, packing materials, and the damaged area).

Ground shipments

• Notify us within 1 business day of delivery, with photos.

Do not refuse delivery unless the shipment is completely destroyed. In most cases, keeping the table/parts on-site allows us to replace components faster than if the shipment is sent back through the carrier network.

If a driver will not allow inspection, note on the receipt (when possible):
“Driver refused inspection — possible concealed damage.”
and take photos before opening.

7) Missed Appointments, Storage & Redelivery

If the carrier/installer cannot reach you, if you miss a scheduled delivery window, or if the site is not accessible on arrival, you may be charged for:

• storage fees,
• redelivery attempts,
• rerouting,
• or return-to-sender freight.

If a shipment is held and cannot be delivered within the carrier’s allowed window, it may be returned to the origin. In those cases, the customer may be responsible for round-trip freight and any applicable restocking/handling charges.

8) Final Notes

Pool Table Pete reserves the right to update these policies at any time. The version in effect at the time of purchase applies to your order unless we agree otherwise in writing.